The Position:
As an ICT Associate you will be responsible for assisting with: implementing ICT policies and standards established by the HQ; providing ICT and administrative support services to the UNFPA Country Office; and providing daily technical support to users of information management tools and technology infrastructure.
You will report directly to the International Operations Manager.
How you can make a difference:
UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.
In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.
UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.
Job Purpose:
You will support the management of the organisation’s resources, assisting in implementing ICT standards and applications, managing data, information and workflow. You will provide ICT and administrative support services and daily technical support to CO staff.
You would be responsible for:
1. Supportingthe implementation of ICT management systems and strategies, focusing on achievement of the following results:
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technologyenvironment;
Providing supportto the use of Quantum.
2. Ensuring effectivefunctioning of the CO hardwareand software packages,focusing on the achievement of the following results:
Performing specifictechnical functions, includingchanging of hardwareelectronic components (memories, network wiring, power sources, etc.) androutine repairs;
Assisting in upgrading patch and anti-virus programmes on a timely basis;
Monitoring the file servertraffic, usage and performance on a frequent and regular basis;
Supporting users in backingup and restoring their files, as well as in virus detection,removal and prevention;
3. Assistingin ensuring ICT security in the office:
Ensuring that desktop, laptopand server passwordsand related policiesare in line with established corporate standards;
Unauthorized softwareis not loaded onto computers.
Conducting ICT inductions for the newcomers.
4. Supporting networksadministration, focusing on the following:
Trouble-shooting and monitoring of network problems;
Responding to user needs and questions regarding networkaccess;
Backup and restoration procedures for local drives;
5. Providing administrative support, focusing on the following:
Maintaining an up-to-date inventory of software and hardware;
Maintaining Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; orient and coach staff on these databases/systems;
Maintaining a library of ICT related reference materials;
Maintaining the inventory and stock of supplies and spare parts;
Extracting data from various sources;
Preparing statistical charts, tables and reports as required;
Providing ICT supportto key events
Qualifications and Experience:
Education:
Completed Secondary Level Education required. University Degree in Computer Science desirable.
Knowledge and Experience:
Relevant certifications in hardware and software management and application including Microsoft Certified Professional (MCP);
3 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
Some experience in client support, such as, a Help Desk or User Support Unit.
Languages:
Fluency in English and Ukrainian.
Required Competencies:
Values:
Exemplifying integrity,
Demonstrating commitment to UNFPA and the UN system,
Embracing cultural diversity,
Embracing change
Functional Competencies:
Managing the organization’s resources
Developing ICT standards and applications
Managing data, information and work flow
Core Competencies:
Achieving results,
Being accountable,
Developing and applying professional expertise/business acumen,
Thinking analytically and strategically,
Working in teams/managing ourselves and our relationships,
Communicating for impact
Please APPLY for this position via the link before 19 May